Customer service

Dear customers,

We would like to draw your attention to some important details regarding the purchase of vinyl records and accessories in our online shop. We strive to provide maximum clarity and transparency in terms of availability, prices and order processing.

Availability: All vinyl records and accessories listed in our catalogue are available for purchase unless the item description states that it is a pre-order. We regularly update availability information to ensure accuracy and validity. However, there may be rare occasions when an item is temporarily out of stock in our warehouse. In such situations, we will contact you to confirm the terms and conditions of your order.

Pre-ordering: Pre-ordering allows you to reserve an item in advance and be assured of its availability when it arrives at us. Pre-orders are processed on a strict first-in-first-out basis. As soon as the goods arrive in our warehouse, we will contact you for details and order confirmation. We will then ship the goods to you as soon as possible. 

Changing prices: Product prices may vary depending on a variety of factors, such as limited print runs, changes in market conditions and availability of certain titles. However, once an order has been placed and paid for (or prepaid), the price remains the same. You purchase the item at the price quoted at the time of placing the order.

Order processing: We try to process all orders as quickly as possible. Once payment is received, your goods will be dispatched within 24 hours. We value your time and strive to make the delivery process fast and efficient.

Delivery: Once your order is received at our warehouse, we dispatch the parcel by postal service. Cash on delivery is available to give you a convenient way to pay at the time of receiving your order.

We value your trust and strive to provide you with the best possible service. If you have any questions, need further information or assistance, please do not hesitate to contact our customer service team.